Whistleblowing
Last updated: August 2026
If you are worried about malpractice, maladministration, a conflict of interest, or another integrity failure and you cannot raise it with the people involved, you can tell us in confidence. This is the procedure our conflict of interest policy points to.
1. What this is for
- suspected malpractice or maladministration;
- a conflict of interest that has not been declared;
- pressure to pass, fail, or certificate someone incorrectly;
- suppression of an appeal, complaint, or safeguarding report.
A personal complaint about service uses complaints. Immediate harm to a person uses safeguarding.
2. How to raise it
Email hello@siteticket.co.uk with the subject “Whistleblowing”. If the concern is about centre leadership, contact the platform company, support@skillcertify.co.uk (SkillCertify Ltd). You may write anonymously. We handle reports confidentially. Relevant information, including your identity where needed, may be shared with people investigating the concern, GQA or public authorities.
You are protected from detriment for raising a genuine concern. A finding that the concern was raised in bad faith is a separate matter and is not used to punish an honest mistake.
3. What we will do
A named report will be acknowledged and investigated by the centre (or the platform company if it concerns centre leadership). Where our malpractice policy requires it, we notify GQA within 24 hours of becoming aware of suspected malpractice. We will tell you the outcome if we can reach you, while protecting other people’s confidentiality.
Who we are
This policy belongs to SiteTicket Ltd, trading as SiteTicket, of Zeus House, 16-30 Provost Street, London N1 7NG. Our customer policies and notices are listed at Customer information.