How assessment decisions are made

Last updated: August 2026

SiteTicket Ltd does not let a machine decide your result. A qualified person makes every decision that awards, refuses, or withdraws an assessment outcome. Software can prepare, structure, and flag. It cannot pass you. It cannot fail you. It cannot certificate you.

That is our Article 22 statement. UK GDPR gives you the right not to be subject to a decision based solely on automated processing when that decision has a legal or similarly significant effect. A qualification result is that kind of decision.

1. What a person decides

Official tests. A live invigilator confirms you are the candidate and that the sitting is under the required conditions. The mark scheme is the awarding body's. Malpractice and appeals are handled by people. GQA awards the qualification.
NVQ and competence evidence. An AI tool may check that the required pieces are present and draft a note for the assessor. A named assessor then decides. An internal quality assurer may sample that decision. They cannot sample their own work.
Identity checks. A vendor may return a check status. Centre staff review inconclusive or disputed checks before you are barred from an assessment. A vendor score never awards a qualification.
Integrity flags. If an invigilator or a screening tool raises a concern, a person investigates. Nothing is reported to GQA automatically.

2. What is scored automatically, and why that is different

Practice quizzes, drills, and mocks are scored by the item bank. They do not count toward your qualification. Official knowledge tests apply the awarding body's published mark scheme to the answers you submitted. That is a mark scheme, not a model deciding who you are.

3. If you think a machine decided

Write to privacy@siteticket.co.uk and use our appeals policy. We will name the person who took the decision and the evidence they used.