Reasonable adjustments
Last updated: August 2026
If a disability or another specific need means the standard assessment arrangements would put you at a substantial disadvantage, you can ask for a reasonable adjustment.
1. Examples
- extra time in a timed test;
- assistive technology;
- modified materials (large print, Braille);
- a separate or quieter room, or a reader or scribe.
2. How to ask
Tell us as early as you can, before the assessment if possible. Email hello@siteticket.co.uk with the subject “Reasonable adjustments”. Include:
- your name and candidate or booking reference;
- which assessment or course;
- what adjustment you need, and why;
- any evidence you already have (for example a medical letter).
We will write back with the outcome within 5 working days. If we approve, we will set out the plan and share the agreed arrangements with the staff who need them. Some assessment adjustments need approval from the awarding organisation.
3. If we refuse
You can appeal. Something that happens on the day of the assessment is usually special consideration, not a reasonable adjustment.
Who we are
This policy belongs to SiteTicket Ltd, trading as SiteTicket, of Zeus House, 16-30 Provost Street, London N1 7NG. Our customer policies and notices are listed at Customer information.