Special consideration

Last updated: August 2026

If something unexpected affected your performance in an assessment — illness, injury, or another serious personal difficulty — you can ask for special consideration. This is the published face of ST-POL-03 §5.

1. Deadline

Write to us within 5 working days of the assessment, with evidence (for example a medical note).

2. How to ask

Email hello@siteticket.co.uk with the subject “Special consideration”. Include:

your name and candidate or booking reference;
which assessment, and the date;
what happened, and how it affected you;
supporting evidence.

3. What we can do

Special consideration may allow you to complete the assessment under revised conditions. It is not an automatic extra mark. If we refuse, you can appeal.

Planned extra time or access arrangements are reasonable adjustments, asked for before the assessment.

Who we are

This policy is operated by SiteTicket Ltd, trading as SiteTicket. The full centre file is listed at /policies.