Special consideration
Last updated: August 2026
If something unexpected affected your performance in an assessment — illness, injury, or another serious personal difficulty — you can ask for special consideration.
1. Deadline
Write to us within 5 working days of the assessment, with evidence (for example a medical note).
2. How to ask
Email hello@siteticket.co.uk with the subject “Special consideration”. Include:
- your name and candidate or booking reference;
- which assessment, and the date;
- what happened, and how it affected you;
- supporting evidence.
3. What we can do
Special consideration may allow you to complete the assessment under revised conditions. It is not an automatic extra mark. If we refuse, you can appeal.
Planned extra time or access arrangements are reasonable adjustments, asked for before the assessment.
Who we are
This policy belongs to SiteTicket Ltd, trading as SiteTicket, of Zeus House, 16-30 Provost Street, London N1 7NG. Our customer policies and notices are listed at Customer information.